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Digital Item Policy

**1. Introduction**:

Thank you for shopping at CB Hoyo's e-store. We are committed to ensuring that your purchased products are delivered in a timely and efficient manner. This Shipping Policy provides detailed information about shipment processing times, delivery methods, rates, and other pertinent details.


**2. Processing Time**:


a. **Acknowledgment of Order**: Upon the successful placement of an order by the Purchaser, Amaarte Consultores SRL ("The Company") shall provide an electronic confirmation of receipt. This confirmation shall not be construed as an acceptance of the order but merely as an acknowledgment of the order's receipt.


b. **Standard Processing Duration**: Orders placed through the CB Hoyo e-store are typically processed for shipment within two (2) to three (3) business days from the date of order placement. This timeframe allows The Company to ensure that all products are compliant with the set quality control standards and are adequately packaged for dispatch.


c. **Exclusion Days**: The Company does not process orders during weekends or on recognized public holidays of the Dominican Republic. Orders placed post-business hours on Friday, or any time on Saturday or Sunday, or on a recognized public holiday shall be subjected to processing commencing on the following business day.


d. **High Volume or Special Product Releases**: In instances where there is an extraordinary volume of orders or during the launch of exclusive products, the processing times may exceed the standard duration. Under such circumstances, The Company commits to keeping the Purchaser informed of any potential delays.


e. **Open Edition Releases Exception**: For open edition releases, the processing times may vary and can be extended due to the nature of such releases. It is to be noted that the availability and demand for open edition products might lead to processing times that differ from standard durations. Purchasers will be informed regarding any extended processing time specific to open edition releases.


f. **Quality Control Review**: Prior to dispatch, each order shall undergo a final review to ensure its compliance with The Company's quality assurance standards.


The Purchaser's patience is sought during the order processing phase. It is The Company's obligation to maintain a balance between expedited processing and ensuring the delivery of a product that meets its quality standards. For any queries pertaining to order status, Purchasers are directed to liaise with The Company's customer service department.


**3. Shipping Rates & Delivery Estimates**:


a. **Calculation of Rates**: Shipping charges for your order will be calculated and displayed at checkout. Rates are determined based on the weight and dimensions of the package, the destination, and the selected shipping method. Various shipping options with their corresponding rates will be made available to the Purchaser for selection.


b. **Free Shipping**: From time to time, Amaarte Consultores SRL ("The Company") may offer promotional free shipping. Details of such promotions, including any applicable terms and conditions, will be communicated via the CB Hoyo e-store platform or other official channels of communication.


c. **Estimated Delivery Time**: Delivery estimates will be provided during the checkout process and are based on the selected shipping method, destination, and the logistics partner's delivery standards. It's important to note that these are only estimates and actual delivery times may vary.


d. **Shipping Partners**: The Company has collaborated with several reputable shipping carriers to ensure timely and secure delivery of products. Depending on the destination and package weight, the Purchaser may have multiple carriers to choose from.


e. **Tracking Information**: Upon dispatch of the order, the Purchaser will be provided with a tracking number, which can be used to monitor the progress of the delivery. This tracking number will be sent to the Purchaser's registered email address.


f. **International Shipping**: For orders destined outside of the Dominican Republic, the Purchaser should be aware that customs duties, import taxes, and other local charges might apply. These charges are outside the purview of The Company and are the sole responsibility of the Purchaser.


g. **Shipping Delays**: While every effort is made to ensure timely delivery, there might be instances where shipments are delayed due to reasons beyond the control of The Company, such as adverse weather conditions, strikes, customs clearance processes, or disruptions in the carrier's operations. In such circumstances, The Company commits to keeping the Purchaser informed and providing assistance where feasible.


h. **Undeliverable Packages**: In the event that a package is returned to The Company as undeliverable, the Purchaser will be contacted for an alternative shipping address. Additional shipping charges may apply for resending the package.


The Company takes utmost care in ensuring that the products reach the Purchaser in pristine condition and within the stipulated time frame. Should there be any concerns or queries regarding shipping and delivery, the Purchaser is encouraged to reach out to The Company's customer service department.


**4. Shipment Confirmation & Tracking**:


a. **Shipment Notification**: Once your order has been processed and is ready for dispatch, Amaarte Consultores SRL ("The Company") will send a shipment confirmation email to the email address you provided during the order process. This email will contain pertinent details of the shipment, including items shipped, carrier information, and any other relevant shipment details.


b. **Tracking Details**: Accompanying the shipment notification will be the unique tracking number assigned to your package. This number will allow you to monitor the shipment's journey from our facilities to your specified delivery address.


c. **Accessing Tracking Information**: By using the provided tracking number, you can access real-time updates about the status of your shipment on the respective carrier's website. Details may include the current location of the package, any delays or issues faced, and estimated delivery dates.


d. **Inconsistencies in Tracking**: On occasion, there may be lags or inconsistencies in tracking updates. This could be due to delays in updates from the carrier, or temporary issues with their tracking systems. If you observe no movement or updates on your package for an extended period, we recommend reaching out to the carrier directly, or contacting The Company for assistance.


e. **Failed Delivery Attempts**: Some carriers may make multiple attempts to deliver a package. If, after multiple attempts, the carrier is unable to complete the delivery, they may hold the package at a local depot or return it to The Company. In such cases, you will typically receive a notice or an update in your tracking information indicating the issue and suggesting next steps.


f. **Incomplete or Incorrect Address**: If a package is undeliverable due to an error in the address provided during the order process, it might result in the return of the package to The Company. It's crucial to ensure the accuracy of delivery details to avoid such issues. If a package is returned because of address issues, The Company will contact you for clarification or an alternative address, and additional shipping charges may apply for resending the package.


The Company stresses the importance of accurate tracking as a means to ensure transparency in the delivery process. Should you have any concerns or questions related to the shipment and tracking of your order, please don't hesitate to get in touch with our customer service team.


**5. Customs, Duties, and Taxes**:


a. **Customs Inspection**: International shipments may be subject to inspection and clearance procedures by customs authorities of the destination country. These inspections may cause delays beyond the original delivery estimates, and Amaarte Consultores SRL ("The Company") is not responsible for such delays.


b. **Duties and Taxes**: Orders that are shipped to countries outside of the Dominican Republic may be subject to import taxes, customs duties, and other levies imposed by the destination country. These additional charges for customs clearance must be borne by the recipient; The Company has no control over these charges and cannot predict what they may be.


c. **Varied Customs Policies**: Customs policies vary widely from country to country; you should contact your local customs office for further information regarding any potential taxes or duties. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.


d. **Declaration of Value and Product Description**: To facilitate customs processes, an invoice will accompany all international shipments, declaring the value of the merchandise in accordance with international shipping regulations. The Company cannot alter the value of your order on this invoice or mark it as a "gift" to bypass or reduce any customs fees—this is illegal and can result in severe penalties.


e. **Refusal to Pay Customs**: If the recipient refuses to pay the customs duties, the package may be returned to The Company or possibly abandoned by the customs authority. If the package is returned, the original shipping fees, any import fees incurred on the package, and the cost of the return shipment will be deducted from any refund owed. If it is abandoned, the package will not be retrievable, and no refunds can be provided for the order.


f. **Brokerage Fees**: Certain countries and carriers might have brokerage fees that are billed separately from customs duties and taxes. These are processing fees charged by the shipping company and are the responsibility of the recipient.


g. **Legal Obligations**: The Company is required to follow international shipping laws and regulations. We must declare accurate information about the value and description of the shipped goods. Any fraudulent attempts to alter or misdeclare shipments are prohibited.


By ordering from The Company's website, you understand and accept the responsibilities of international shipping, including but not limited to customs duties, taxes, and other related charges. If you have concerns or need clarification about customs procedures or fees, we recommend reaching out to your local customs office or consulting a customs/tax professional in your country.


**6. Damages**:


a. **Notification Requirement**: Should any product arrive damaged or in a compromised condition, the recipient is required to immediately document the damage with photographic evidence and notify Amaarte Consultores SRL ("The Company") within a specific timeframe, typically 48 hours of receipt, to ensure timely resolution.


b. **Carrier Liability**: The Company is not directly responsible for any merchandise damaged or lost during transit. However, we will work diligently with the carrier to address the issue on the customer's behalf, once notified.


c. **Replacement Policy**: Upon verification and approval of a damage claim, The Company may, at its sole discretion, offer a replacement for the damaged item at no additional cost to the customer, subject to stock availability. If a replacement is not available, an alternative resolution such as a refund or store credit may be provided.


d. **Packaging Integrity**: Our products are packaged with care to ensure their protection during transit. If there's visible damage to the packaging upon delivery, recipients are encouraged to refuse the shipment or make a note with the delivery personnel before accepting it.


e. **Return of Damaged Items**: In some cases, The Company may require the damaged product to be returned for inspection before processing a replacement or refund. In such instances, The Company will provide guidance on how to return the item and may cover return shipping costs.


f. **Limitations**: There are instances where The Company might not be able to replace or refund items, especially if the damage is due to improper handling by the recipient or if the claim falls outside of the reporting timeframe.


g. **Force Majeure**: The Company shall not be held accountable for damages or losses resulting from acts of God, war, natural disasters, unforeseen occurrences, or other events outside our control that may affect the delivery process.


h. **Insurance**: Some shipments, based on the value of the content or the shipping destination, might be insured by The Company. If a shipment is insured and suffers damage during transit, it may be subject to a different process for claims and replacements. The customer will be guided accordingly in such instances.


It's crucial for customers to be vigilant upon receiving their shipments and to contact The Company promptly if any issues arise. By purchasing from our site, you acknowledge and accept our policies and agree to cooperate with any investigations or procedures related to damaged items.


**7. International Shipping**:


a. **Availability**: Amaarte Consultores SRL ("The Company") is pleased to offer international shipping to various countries worldwide. However, certain restrictions or limitations may apply depending on the destination.


b. **Delivery Timeframes**: International shipping times vary based on the destination country, customs processing, and local carriers. The Company provides estimated delivery windows, but these are not guaranteed due to potential unforeseen delays such as customs inspections or local delivery issues.


c. **Carrier Selection**: The Company reserves the right to choose the most appropriate international shipping carrier based on the destination and the contents of the order. Commonly used carriers may include DHL, FedEx, UPS, and national postal services, among others.


d. **Customs, Duties, and Import Taxes**: All international shipments may be subject to customs inspections and the levying of duties and taxes according to the regulations of the destination country. Such duties and taxes are not included in the shipping fee or the product price and are the sole responsibility of the recipient. It's recommended that customers check with their local customs office for detailed information on duties, taxes, and restricted items.


e. **Package Return**: If a package is returned to The Company due to the recipient's failure to pay import duties/taxes or because of an incorrect address, the recipient may be responsible for return shipping costs. Furthermore, any costs incurred by The Company during the return of the package (such as customs fees) may be deducted from any potential refund.


f. **Documentation & Information**: For international shipments, certain information and documentation might be required, including, but not limited to, accurate recipient details, phone numbers, and specific product descriptions. It's imperative that customers provide accurate information to prevent any shipping or customs delays.


g. **Prohibited Items**: Certain products may be restricted or prohibited from being shipped to some countries. It's the responsibility of the customer to ensure that the product can be lawfully imported to the destination country.


h. **Liability & Loss**: Once a package leaves the jurisdiction of the originating country, The Company's direct control over the package might be limited. However, The Company commits to assisting customers in liaising with carriers and navigating international shipping challenges.


i. **Shipping Costs**: International shipping rates may vary based on package weight, dimensions, and destination. The shipping cost will be calculated during checkout, and customers will have the opportunity to review and approve these costs before finalizing their order.


j. **Payment & Currency Conversion**: All transactions are processed in the currency displayed on the website. It's worth noting that some banks might charge a foreign transaction fee, and any currency conversion will be done by the customer's bank or credit card company at their prevailing rates.


By ordering from Amaarte Consultores SRL for international delivery, customers acknowledge and accept the terms and conditions related to international shipping, duties, taxes, and potential complexities associated with cross-border shipments.


**8. Returns**:

For our policy on returns, please refer to our Return Policy.


**9. Contact**:


a. **Communication Channels**: Should you have any queries, concerns, or require clarification regarding our shipping policy or any shipment-specific details, you may reach out to us through multiple communication channels provided by Amaarte Consultores SRL.


b. **Email Support**: For a detailed and written response, customers are encouraged to use our dedicated support email: We aim to address all email inquiries within two business days.


c. **Business Address**: For correspondence via post or for in-person inquiries (by appointment only), you may contact us at our registered business address. However, please note that this is not a returns address. For return details, refer to our Return Policy.


d. **Response Time**: We understand the importance of prompt communication, especially concerning shipments. We strive to provide timely updates and responses to all inquiries. However, during peak periods or exceptional circumstances, our response time may be slightly extended.


e. **Feedback & Concerns**: We value feedback from our customers. If you have any suggestions or comments regarding our shipping processes, or if you faced any challenges or discrepancies, we invite you to share them with us. This not only helps us address individual concerns but also aids in the continuous improvement of our services.


f. **Social Media Channels**: While our primary support is through email and direct contact, we also maintain active profiles on various social media platforms. For less formal inquiries or to stay updated on our latest offers, news, and announcements, you may choose to follow and interact with Amaarte Consultores SRL on these platforms.


g. **Dedicated Customer Service Team**: Our dedicated customer service team is trained to provide comprehensive assistance regarding all shipping-related matters. Whether you need information about tracking, shipping estimates, or any unforeseen shipping eventuality, our team is here to support and guide you.


h. **Contact Hours**: Our customer service is available from Monday to Friday, from 9:00 AM to 5:00 PM (Dominican Republic time). Any inquiries received outside of these hours will be addressed on the next business day.


By choosing Amaarte Consultores SRL, you are choosing a company committed to clear communication and top-notch customer service. We appreciate your trust and will do our utmost to ensure a seamless shopping and shipping experience.




*We reserve the right to update or change this Shipping Policy at any time, so kindly review it periodically.* 

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